thank you to the old man who bought me a lottery ticket tonight, you were very nice. however i would've liked a glass of the wine you were buying. hahaha
a big ole screw you to the old man who called me mean. not because i was mean or anything, but because i told you the service desk wasn't a register...i mean, that would've been totally dick of me to kick you out if it was busy, but you walked right up to whoever was on register 3 and payed. go to hell.
hey lady, don't come in at 8:55 and get a cart. you're risking running into the wrath of my friend and i. we'll cut you, cause you SO don't need to be buying a zillion dollars of groceries at that point in the night. you should've planned your weekend better, BITCH!
oh, and why the hell was it so busy today? shouldn't you people be watching football? if you have a TV there's at LEAST 4 games on, so watch em. and get out of my store. cause let's face it. i would be sitting, drinking beer, and watching football, if i didn't have to be at the godforsaken grocery store.
UGHHHHHHHH
today sucked. wahhhhhhhhhh
Sunday, September 14, 2008
Sunday, September 7, 2008
omfg patience!
i've had this one written out, but i hadn't typed it out or anything. so bear with the "this mornings" and what not.
ok. so. running the front end and manning the customer service counter for as long as i have has given me the fan-flippin-tastic ability to witness some of the most idiotic and impatient people. some of my favorites involve people who don't like to wait in line
ok. so. running the front end and manning the customer service counter for as long as i have has given me the fan-flippin-tastic ability to witness some of the most idiotic and impatient people. some of my favorites involve people who don't like to wait in line
- just this morning, out of three regular registers (the other open register was designated as an express lane), i got to see a woman switch lines 6 times. SIX. AS IN ONE MORE THAN FIVE. had she picked one and stayed with it, i am willing to garauntee that she would have flew through the line. i mean, for the love of christ, did she not attend pre-school or something? i mean, one of the first effin things you learn in pre-k is the importance of waiting yr turn. i guess she was absent that day....
- this is sort of in the same vein, but bear with me here. one of the worst things ever is those people that have one single person in front of them, and they roll their eyes and sigh audibly, all while giving me (or whoever is running the front end) nasty-ass looks for the duration of their minute and a half spent on line. even better, is when these people have the balls to ask us to open when its not busy.
- "don't you have any more cashiers?!" "um, i'm sorry, no i do not...?" "what about you, can i pay here?" (side note. this occurs when i am standing at the podium. there is not REGISTER at the podium. am i supposed to conjure one out of thin air?) "ma'am/sir/transvestite, i apologize, but i am not a cashier right now ::winning smile::" i mean. people can clearly see that my station isn't a register, and that i am most likely smack in the middle of paper work, or filling out pickup bags, or like...i don't even know figuring out when to send people on break. all of this be cause theyre is one person in front of them. LOVE ITTTTTTT
- in this vein---my little managers area thing is not a register people. i can't check prices for you, i can't make change for you, and no, you can't pay for your 1/2 pound of sliced roast turkey here either.
Sunday, August 17, 2008
Sorry for the delay
*gasp* i've actually had some semblance of a social life. omg!
so i've decided to focus on the lottery lady today. this woman...she has a problem. so i feel slightly bad that i'm subjecting her to a description in my blog. but the other night, i was ready to lose it.
ok. so this lady always comes in with her husband. they grab two carts, and then he does the shopping, while she sits at the machine and plays scratch offs. like...incessantly. it used to be worse, because we used to have the scratch off's behind the counter and she would stand there, and talk and talk and scratch and scratch and it just was terrible. it's still pretty awful, cause she will hand you like, 400 tickets to check, all while subjecting you to this boring, totally stupid diatribe about ANYTHINGGGGGG.
usually i can put up with it. but the other night i just couldn't even take it. she came in at like, 20 minutes before we close. once again, usually i can handle it, but i had to buy groceries. and the only time i get to do it is at the end of my shift. usually, what i do is grab a few things, and run it back to the desk, check if anyones there, then keep shopping. fine. but she was getting almost nasty with me. i'm sorry, but i have shit that needs to be done at the end of my shift in the desk. it's nothing super important, but regardless, it has to get done. and couple that with the fact i had to buy a few things (the severe dearth of slightly healthy food in my house was disgusting), i was just trying to get stuff done. would have been able too, had she not been in there annoying the HELL out of me. and then for her to get nasty (which she almost never does), i was like UGH GET AWAY FROM MEEEEE
thank god that we closed, and she had to go home. lol
so i've decided to focus on the lottery lady today. this woman...she has a problem. so i feel slightly bad that i'm subjecting her to a description in my blog. but the other night, i was ready to lose it.
ok. so this lady always comes in with her husband. they grab two carts, and then he does the shopping, while she sits at the machine and plays scratch offs. like...incessantly. it used to be worse, because we used to have the scratch off's behind the counter and she would stand there, and talk and talk and scratch and scratch and it just was terrible. it's still pretty awful, cause she will hand you like, 400 tickets to check, all while subjecting you to this boring, totally stupid diatribe about ANYTHINGGGGGG.
usually i can put up with it. but the other night i just couldn't even take it. she came in at like, 20 minutes before we close. once again, usually i can handle it, but i had to buy groceries. and the only time i get to do it is at the end of my shift. usually, what i do is grab a few things, and run it back to the desk, check if anyones there, then keep shopping. fine. but she was getting almost nasty with me. i'm sorry, but i have shit that needs to be done at the end of my shift in the desk. it's nothing super important, but regardless, it has to get done. and couple that with the fact i had to buy a few things (the severe dearth of slightly healthy food in my house was disgusting), i was just trying to get stuff done. would have been able too, had she not been in there annoying the HELL out of me. and then for her to get nasty (which she almost never does), i was like UGH GET AWAY FROM MEEEEE
thank god that we closed, and she had to go home. lol
Wednesday, August 6, 2008
there's no such thing as a free lunch
...but there is if you nick it off our shelves!
shoplifters. every kid goes through it, do they not? i mean...what 14 year old girl didn't steal makeup from the local drugstore? but whatever. i'm not talking about the run of the mill, young teenage shoplifters. i'm talking about crazy people who just steal things and return them for money. a TON of people do this. there's the meat lady (who will get her own entry, i assure you. she's that good), the drunk shoplifter, and my personal favorite...the razor guy.
this guy...ok. he's come into the store before, and he creeped me out before i realized his gig. then, one afternoon he bought a pack of cigs from me and left. nooooo big deal. however, i get a phonecall later that night from another of of local stores saying "there's a guy who is trying to return razor blades and we have a very strong suspicion that he stole them. he has no receipt, don't do the return!". so i let my manager know, and she was like "come on m., you know the policy. you have to issue it". so i do. fine.
like, a week later, discussing it with my store manager, as well as the assistant manager (the one who told me i had to do the return), and we came to the conclusion that there are exceptions to the rule. fine. later that night, the guy comes in again. i saw him as i was running to get a price check for a customer, with a basket full of stuff. turns out, he's walking to my desk, and is there when i return. he asks me for the results of the past weekends big lottery, and i give it to him. i promptly walk to the frozen aisle, let my manager know he's in here and maybe she'll want to keep an eye on him. she followed me back to the desk, where i notice him packing up the shit that was in his basket with bags he filched off the registers...and starting to walk out the door. i was like "N. wtf...he didn't pay for annnnny of that!" she followed him out. and threatened to call the cops. OH. and he attempted to steal like 76$ worth of shit, including a bottle of jameson 12 yr. WTF
and hes nasty. like.. wtf. i hate this guy. maybe cause i am full of rage today. hah
no work since monday. life is good, eh?
shoplifters. every kid goes through it, do they not? i mean...what 14 year old girl didn't steal makeup from the local drugstore? but whatever. i'm not talking about the run of the mill, young teenage shoplifters. i'm talking about crazy people who just steal things and return them for money. a TON of people do this. there's the meat lady (who will get her own entry, i assure you. she's that good), the drunk shoplifter, and my personal favorite...the razor guy.
this guy...ok. he's come into the store before, and he creeped me out before i realized his gig. then, one afternoon he bought a pack of cigs from me and left. nooooo big deal. however, i get a phonecall later that night from another of of local stores saying "there's a guy who is trying to return razor blades and we have a very strong suspicion that he stole them. he has no receipt, don't do the return!". so i let my manager know, and she was like "come on m., you know the policy. you have to issue it". so i do. fine.
like, a week later, discussing it with my store manager, as well as the assistant manager (the one who told me i had to do the return), and we came to the conclusion that there are exceptions to the rule. fine. later that night, the guy comes in again. i saw him as i was running to get a price check for a customer, with a basket full of stuff. turns out, he's walking to my desk, and is there when i return. he asks me for the results of the past weekends big lottery, and i give it to him. i promptly walk to the frozen aisle, let my manager know he's in here and maybe she'll want to keep an eye on him. she followed me back to the desk, where i notice him packing up the shit that was in his basket with bags he filched off the registers...and starting to walk out the door. i was like "N. wtf...he didn't pay for annnnny of that!" she followed him out. and threatened to call the cops. OH. and he attempted to steal like 76$ worth of shit, including a bottle of jameson 12 yr. WTF
and hes nasty. like.. wtf. i hate this guy. maybe cause i am full of rage today. hah
no work since monday. life is good, eh?
Thursday, July 31, 2008
how do you leave behind groceries?
ok. since i started doing the service desk, part of my responsibility has been to log and put away left behind groceries. this has, and always will, boggle my fucking mind. i understand if you are in a rush, i guess but even then, leaving behind a bag of groceries just makes no sense to me. i've had some stellar run-in's with people who were dumb enough to forget stuff.
recently, the front end manager brought up a gigantic bag of groceries. there were like, 4 frozen boxes of vegetables, some rice mixes, a bag of baby carrots, a cucumber, and some other veggie item. my eyes definitely bugged out of my head, due to the sheer size of this left behind. you have to be dumb or blind to forget something of this magnitude. so, i write it down, and just as i'm going to put the frozen stuff back on the shelf, the phone rings. i pick it up, answer accordingly, and all of a sudden i get:
"did i leave a bag of groceries?"
"was it veggies, rice, etc...?"
"YES. UGH"
"oh! it's right here i was just about to put it back on the shelf"
"WHY would you do that?"
"because...it's frozen and needs to go back on the shelf"
"ugh. whatever. its not like i'm coming back for it now anyway"
(right here i paused and thought to myself: 'then what the fuck is the big deal if i put it back on the shelf or not, crazy?')
"well, when you're ready or available to come pick it up, i wrote it down in the book, so just bring your receipt back and we'll gladly replace it for you."
"but i threw out my reciept"
"then jut say you spoke to me. my name's miss m."
"FINE. BYE"
really? i don't get it. you're the idiot who forgot a gigantic bag of groceries. not only that, i'm telling you that there's not going to be any sort of problem getting your groceries back. at all.
just another day in paradise, ladies and gentlemen.
recently, the front end manager brought up a gigantic bag of groceries. there were like, 4 frozen boxes of vegetables, some rice mixes, a bag of baby carrots, a cucumber, and some other veggie item. my eyes definitely bugged out of my head, due to the sheer size of this left behind. you have to be dumb or blind to forget something of this magnitude. so, i write it down, and just as i'm going to put the frozen stuff back on the shelf, the phone rings. i pick it up, answer accordingly, and all of a sudden i get:
"did i leave a bag of groceries?"
"was it veggies, rice, etc...?"
"YES. UGH"
"oh! it's right here i was just about to put it back on the shelf"
"WHY would you do that?"
"because...it's frozen and needs to go back on the shelf"
"ugh. whatever. its not like i'm coming back for it now anyway"
(right here i paused and thought to myself: 'then what the fuck is the big deal if i put it back on the shelf or not, crazy?')
"well, when you're ready or available to come pick it up, i wrote it down in the book, so just bring your receipt back and we'll gladly replace it for you."
"but i threw out my reciept"
"then jut say you spoke to me. my name's miss m."
"FINE. BYE"
really? i don't get it. you're the idiot who forgot a gigantic bag of groceries. not only that, i'm telling you that there's not going to be any sort of problem getting your groceries back. at all.
just another day in paradise, ladies and gentlemen.
Tuesday, July 29, 2008
"can i pay for this here?"
originally, my topic for today was going to be about left-behind orders, because they boggle my mind. however, events that transpired last night during my shift forced me to alter my ideas. read on...
ok. so i have been working at the customer service counter since i was 18 years old. i love it. 98% of the time that is. the service counter exists for price checks, lottery, cigarettes, returns, and general complaints (that are usually (somehow) my fault). it's not really a register. yeah. if its busy, i'll take someone, not a big deal. if you have an item or two and you're buying cigs, then yeah, cool by all means. but don't arbitrarily decide that you can't walk the extra 30 feet to the registers because you want to pay for your milk there. odds are, you're going to have to pass the registers anyway, due to the fact you probably parked on that side of the store.
now. i've had people actually force items on me. but last night may have taken the cake. so it's busy at my desk, but not on the actual registers. this man comes up with hi two kids, and an armful of stuff. oh. and i'm in the middle of my dinner (we don't actually get breaks. hmph). the transaction went as follows:
Man: can i pay for this here?
Me: Sir, this really isn't a register, and there are people waiting for cigarettes and lottery behind you...
Man: well. fine. what if i buy a lottery ticket? will you let me pay for it then?
Me (deciding its probably not worth even trying to argue with this jackass): uh. fine. whatever. do you have your card?
Man: No. slide one for me. man, that was easy, you're quite the pushover. haha
Me: *supersarcastically* Yeah. i'm SUCHHHH a pushover. i just didn't want to argue with you. your total is $15.79.
Man (goes to hand me a credit card.): here.
Me: you have to slide it...ok hit the yes button please. Sign Here please. What kind of lotter ticket did you want?
Man: oh none. that was just so i could pay here so i didnt have to wait on line. (walks away)
ARE YOU SERIOUS?! how do i attract these people? what a douchebag. i almost lost it and followed him out of the store. what kind of person is that much of an asshole?
good news. i'm off for the rest of the week, minivacation this weekend. but dont you worry. i have some general rantings to let loose on you, my adoring readers.
ps-i would like to thank kimmy for coming up with the name of this blog. she rules<3
ok. so i have been working at the customer service counter since i was 18 years old. i love it. 98% of the time that is. the service counter exists for price checks, lottery, cigarettes, returns, and general complaints (that are usually (somehow) my fault). it's not really a register. yeah. if its busy, i'll take someone, not a big deal. if you have an item or two and you're buying cigs, then yeah, cool by all means. but don't arbitrarily decide that you can't walk the extra 30 feet to the registers because you want to pay for your milk there. odds are, you're going to have to pass the registers anyway, due to the fact you probably parked on that side of the store.
now. i've had people actually force items on me. but last night may have taken the cake. so it's busy at my desk, but not on the actual registers. this man comes up with hi two kids, and an armful of stuff. oh. and i'm in the middle of my dinner (we don't actually get breaks. hmph). the transaction went as follows:
Man: can i pay for this here?
Me: Sir, this really isn't a register, and there are people waiting for cigarettes and lottery behind you...
Man: well. fine. what if i buy a lottery ticket? will you let me pay for it then?
Me (deciding its probably not worth even trying to argue with this jackass): uh. fine. whatever. do you have your card?
Man: No. slide one for me. man, that was easy, you're quite the pushover. haha
Me: *supersarcastically* Yeah. i'm SUCHHHH a pushover. i just didn't want to argue with you. your total is $15.79.
Man (goes to hand me a credit card.): here.
Me: you have to slide it...ok hit the yes button please. Sign Here please. What kind of lotter ticket did you want?
Man: oh none. that was just so i could pay here so i didnt have to wait on line. (walks away)
ARE YOU SERIOUS?! how do i attract these people? what a douchebag. i almost lost it and followed him out of the store. what kind of person is that much of an asshole?
good news. i'm off for the rest of the week, minivacation this weekend. but dont you worry. i have some general rantings to let loose on you, my adoring readers.
ps-i would like to thank kimmy for coming up with the name of this blog. she rules<3
Monday, July 28, 2008
the beginning
alright. i was kind of inspired by my mom's idea that i should write a book about my (mis)adventures working in grocery stores for what seems to be the last 8 or so years of my life. (i say 'or so', because there actually was a gap from when i was 19-almost 21 where i worked as a hostess at a cheap-o steakhouse chain. but that's a whole other barrel of monkeys.)
while i understand that my foray into the world of supermarket chains is only a means to an end (i graduate in january. fucking FINALLY.), they have inevitably been a big part of my life since i was approximately 15 years old. and that means that the incredible idiots, assholes, and occasional nice person have been part of my life as well. i intend to document the final months of my supermarket career here in this fantastic blog. get used to lots of bitching and snarkyness, some bad jokes, and incredibly foul language.
you have been warned.
while i understand that my foray into the world of supermarket chains is only a means to an end (i graduate in january. fucking FINALLY.), they have inevitably been a big part of my life since i was approximately 15 years old. and that means that the incredible idiots, assholes, and occasional nice person have been part of my life as well. i intend to document the final months of my supermarket career here in this fantastic blog. get used to lots of bitching and snarkyness, some bad jokes, and incredibly foul language.
you have been warned.
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